Shipping policy

Shipping Policy

Kravit The Estate Department, Inc.
Boca Raton, FL

1. General Shipping Overview

At Kravit The Estate Department, Inc., we take the utmost care in handling and delivering your luxury items. All shipments are sent fully insured via USPS, FedEx, or UPS, depending on the specific requirements, value, and destination of the item.
To ensure the security of your purchase, a direct adult signature is required for all deliveries. We do not ship to P.O. Boxes.

2. Processing and Payment Clearance

No items will be dispatched until funds have cleared in full. Please note that payments made via check or money order may require additional time for bank clearance at our discretion. If an item requires specific labor or authentication before shipping, payment will be processed for the full amount before such work begins.

3. Shipping Fees, Taxes, and Duties

All orders are shipped FOB Boca Raton, FL, USA.
  • Domestic: The customer is responsible for all shipping and handling fees unless otherwise stated.
  • International: Clients are solely responsible for all shipping charges, as well as any import taxes, VAT, or customs duties imposed by your government. These fees are not collected by us and must be paid by the recipient upon the arrival of the goods in your country.

4. Address Verification

For security and fraud prevention, we ship only to addresses verifiable by your credit card’s issuing bank. Please ensure your billing address and telephone number match your bank records exactly to avoid processing delays.

5. Damaged Shipments

Luxury items are sensitive and require careful handling. While we use professional-grade packing materials to ensure safe transit, damage can occur.
  • Requirement: You must inspect your package upon arrival. If the carton is visibly damaged, please ensure the delivery agent notes the damage on the release form or refuse the package.
  • Notification: You must contact us via email at info@estatedept.com within two (2) business days of delivery to report any damage. Failure to do so within this timeframe constitutes a waiver of any damage claims.
  • Documentation: Retain all original packaging, receipts, and tags until the claim process is complete.

6. Lost or Stolen Packages

In the event a package is lost or stolen during transit, a refund or replacement will be issued only after the formal approval of the insurance claim by our third-party insurance vendor. Kravit The Estate Department, Inc. is not responsible for claims denied by the carrier or insurer.

7. International Restrictions

Due to international trade regulations (such as CITES), certain materials—including specific exotic leathers or restricted brands—may not be eligible for shipping outside of the United States. Please contact us prior to purchase to confirm if an item can be exported to your location.

8. Return Shipping

Should you need to return an item, you may coordinate with us to receive a pre-printed, fully insured shipping label at your expense.
  • If you choose to use your own shipping method for a return, you assume all liability for the package.
  • We strongly recommend using our insured labels to ensure the item is covered for its full value during its return journey to Boca Raton.

9. Contact Information

For questions regarding shipping rates, international eligibility, or to report a delivery issue, please contact us immediately:
Kravit The Estate Department, Inc.
Phone:  561.482.1002
Email: info@estatedept.com
Address: 7775 Glades Road,
Boca Raton, FL 33434