Refund policy
RETURN YOUR PURCHASE IN A FEW SIMPLE STEPS
At Kravit The Estate Department we believe that outstanding customer service doesn’t end with your purchase. You may return your item(s) within 5 days of delivery for a full refund. The item must be returned in the original packaging and in the same condition as it was received.
Please allow 5-7 business days from receipt of your return for processing.
ALL RETURNS MUST BE SENT TO:
Kravit The Estate Department 7775 Glades Road, Suite 200 Boca Raton, FL 33434
We will not be responsible for returns sent to any address other than the address listed above.
We recommend that you return items with a method that includes a tracking number. This will protect you in the case of a lost package. If a package is lost, you are responsible for working with the shipping company. KRAVIT will not be held responsible for any returned items that are lost or damaged by the shipping company.
Refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original credit card only.
PLEASE EMAIL US TO INITIATE A RETURN:
To start a return, you can contact us at info@estatedept.com. Please ensure you include your item number, invoice number, and the reason for your return in your email. Once received our team will contact you about your return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and help make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@estatedept.com.
Contact
You can always contact us for any return question by email at info@estatedept.com. Or during business hours, you may call +1(561)482-1002.